SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the framework within which we run every part of this platform — from the games we list to the way we process withdrawals. It sets out what we are permitted to do, and it holds us to account when we fall short.

We launched SpinPolo in 2026 with a straightforward aim: to run an online casino and sportsbook that works properly for the people using it. That means fast cashouts, a stable web platform that functions across any browser on any device, and a support team that responds when something goes wrong. None of that is remarkable on its own, but getting all of it right consistently is what we focus on.

How we handle player money

Player balances are kept separate from the operational funds Win Top Ltd uses to run the business. This is not a policy we adopted because we were required to — it is how we believe a platform should be built. Your deposited funds are yours. They are not used to cover our running costs, pay suppliers, or service any other part of the business. When you request a withdrawal, you are drawing on funds that have been set aside for exactly that purpose. Our target withdrawal time is zero to twenty-four hours, and that window is only realistic because the funds are already ring-fenced and ready.

Safer gambling and how it shapes the platform

Safer gambling is not a section of our terms and conditions that exists to satisfy a checkbox. It informs decisions about how the platform is built. We provide deposit limits, session controls, and self-exclusion options because we think those tools should be easy to find and straightforward to use — not buried in a settings menu. If you are finding it difficult to stay in control of your gambling, we want you to be able to act on that quickly. We also expect our team to recognise when a player may need support and to respond appropriately rather than passively.

We are clear about who this platform is for: adults who choose to gamble as a form of entertainment and who are in a position to do so responsibly. We do not try to attract players who are not in that position, and we do not design the platform to make it harder for people to step back when they want to.

When something goes wrong — a disputed transaction, a technical fault, a complaint about how an account has been handled — we treat it as something that needs a proper resolution, not a deflection. Our licence requires us to maintain a fair complaints process, and we take that seriously. If a dispute cannot be resolved between us and a player directly, there is an escalation route available, and we will not obstruct anyone from using it.

We choose the game providers and payment routes listed on SpinPolo based on reliability and fairness. The studios whose games appear here — including Pragmatic Play, NetEnt, Evolution, and others — produce titles built on certified random number generation. The payment methods we support are ones we have assessed as stable and appropriate for the players using this platform. That list will change over time, but only when we are satisfied a change is in the right direction.